If you can’t hear or see your provider in the video visit, follow these steps to ensure that both are enabled. Step 8: 15 minutes before your appointment, tap “Join Video Visit” to enter your visit.Įnsure that Your Camera and Microphone are Enabledīoth your camera and microphone need to be enabled for a successful video visit. Step 7: After signing in, tap on “Appointments, View All” locate the Video Visit appointment, then tap “Join Video Visit”. Step 6: At the time of the appointment, sign into the app with your kp.org User ID and Password or use “Temporary Access”. Step 5: Tap the “<” button to go back to the previous screen. Step 4: Tap the Video Visits Temporary Access button and tap “Enable Camera” and then, “Enable Microphone”. Step 3: Once installed, open the app and tap “Accept Notifications” to receive appointment reminders. Step 2: Tap “Get” to download the My Doctor Online app from the Apple App Store. Step 1: Go to the Apple App Store and search for “My Doctor Online”. Some public venues that offer Wi-Fi, such as libraries or schools, may block streaming content.
If the quality of your internet connection is poor, try moving closer to the wireless router or to an area with stronger cell coverage. A strong Wi-Fi or cellular signal is recommended.These step-by-step instructions will help guide you on how to get set-up from your video visit using the Kaiser Permanente My Doctor Online (MDO) app on your Apple iPhone or iPad. Apple iPhones & iPads Downloading and Installing the My Doctor Online Mobile App
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